• INTRODUCTION

LyLy Magic Comb (“we”, “Us” or “Company”) is committed to protecting and respecting your personal information. This privacy policy sets out how we collect and process your personal data through your use of our website including any information you may provide through our website when you purchase a product, comment on our social media pages, apply to be an international distributor of our products, provide to us content related to product reviews, comments, or questions, or contact us by phone, email, or via the Contact Us form on our websites. By providing us with your data, you warrant to us that you are over 16 years of age.

• OUR COMPANY

LyLy Magic Comb provides high-quality hairstyling services and products that celebrate and enhance the beauty of diverse hair textures. 

Lyly Magic Comb is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice, please contact us using the details set out below:
Lyly Magic Comb Email: lylymagiccomb@gmail.com, Address: 42, Vauban Estate, Southwark, London, England, SE16 3QU.  Tel:+447761790561

If you are not happy with any aspect of how we collect and use your data, we would be grateful if you contact us so we can take steps to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know promptly if at any time your personal information changes, by contacting us at lylymagiccomb@gmail.com.

Please read the following carefully.

• WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We may collect and process the following data about you, (“your information”):

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, shipping address, email address and telephone numbers.
• Employment Data includes data about your professional life such as Curriculum Vitae or cover letter.
• Financial Data includes bank account and payment card details (card number, expiration date, security code).
• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our websites and products.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Social Media Data includes your name, social media account information, and friends.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, sex life, information about your health, and genetic data). Specifically, we may collect health information about any adverse reaction you might have to one of our products as well as any relevant health information you choose to share with us.

• IF YOU FAIL TO PROVIDE PERSONAL DATA OR YOU WITHDRAW CONSENT

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested or you withdraw consent, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products). In this case, we may have to cancel an order you have with us but we will notify you if we do.

• HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

1. Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

• order our products or services
• create an account on our site
• fill in forms on our website
• subscribe to our service or publications
• request resources or marketing be sent to you
• enter a competition, prize draw, promotion or survey
• give us feedback

1. Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
2. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below
3. Publications where you have entered a competition by us, listings in trade show and event brochures and publications
4. Analytics providers such as Google 
5. Search information providers 
6. Contact, Financial and Transaction Data from providers of technical, payment and delivery services 
7. Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register 
8. Where you have given us your name and email address either on a handwritten list at for example an event, or have handed us your business card

• HOW WILL WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• To provide you with notices about your account/subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To improve our Website, products or services, marketing, or customer relationships and experiences.
• To allow you to participate in interactive features, social media, or similar features on our Website.
• To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please adjust your user preferences in your account profile, use the unsubscribe mechanism at the bottom of our e-mails and/or contact us through our Website.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

• INFORMATION WE COLLECT THROUGH COOKIES

We may use “cookies” to collect the information referred to and track your use of our site. Cookies are small data files which gather information about your use of our site and help us to provide you with a good experience when you browse our site. 

• MARKETING

We may contact you with information about our products and services from time to time, provided of course that you agree (consent). In case you are a customer, we may provide you with marketing information regarding similar products to the ones which you purchased from us.

If you agree, we may also pass your information to our chosen partners who may contact you to provide marketing information about their products and services.

If you are a customer who purchased our products and do not want us to use your information in this way, please tick the relevant boxes on the form when we collect your information. You may ask us at any time not to use your information for marketing purposes by contacting us: info@lylycomb.com

If you have signed up to our email newsletter using this website, you can remove your details from the subscription list by contacting us or the unsubscribe link provided in every email newsletter you receive from us.

• SOCIAL MEDIA FEATURES

Our websites includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policies of the companies providing them.

• CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

• DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the how will we use your information section above:

• Other companies in our group who provide IT and system administration services and undertake leadership reporting.
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Companies who provide competitions for our websites. You will be given an opt in option to enable us to do this.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We may also disclose your personal data:

• If we are required to do so by law or legal process;
• in response to requests by governmental authorities;
• to establish, exercise or defend our legal rights;
• when we deem it is necessary to prevent harm or financial loss;
• in investigating suspected or actual illegal activity; or
• otherwise with your consent, in which case we would notify you of that purpose at the time of seeking your consent.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

• INTERNATIONAL TRANSFERS

We may transfer your information to, or store it in countries outside the European Economic Area (“EEA”) which do not have as developed data protection laws. Such information may be processed by our contractors, service providers, suppliers and agents, and other third parties we use to support our business (such as processing of payment details, analytics and search engine providers that assist us with Website improvement and optimization). We enter into agreements with such third parties to keep your personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

Please do not send us your information if you do not want it to be transferred to or stored outside the EEA. By providing your information to us, you agree and consent to us transferring to, and storing your information at, a destination outside the EEA.

• DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Notice will be given promptly, consistent with the legitimate needs of law enforcement and any measures necessary for Flore Olga or law enforcement to determine the scope of the breach and to assure or restore the integrity of the data system. Lyly Magic Comb may delay notification if Lyly Magic Comb or a law enforcement agency determines that the notification will impede a criminal investigation, unless and until Lyly Magic Comb or the agency determines that notification will not compromise the investigation. If you have any questions about the security of your personal information, you can contact us at lylymagiccomb@gmail.com.

1. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Please contact us to request details of retention periods for different aspects of your personal data.

In some circumstances you can ask us to delete your data: see your legal rights section below for further information.

In some circumstances we will anonymize your personal data (such that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

1. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

•   Request access to your personal data.
•   Request correction of your personal data.
•   Request erasure of your personal data.
•   Object to processing of your personal data.
•   Request restriction of processing your personal data.
•   Request transfer of your personal data.
•   Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at lylymagiccomb@gmail.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

• CHILDREN

We take the protection of the privacy of young persons very seriously. Therefore, we will never knowingly collect or maintain information from those we actually know are under 16, and no part of our site is aimed at anyone under 16. If you are under 16, do not use or provide any information on this website or on or through any of its features, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. As a parent, you can provide us with your consent by contacting us through this email address: lylymagiccomb@gmail.com.

If you believe we might have any information from or about a child under 16, please contact us.

By using this site, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given your consent to allow any of your minor dependents to use this site. 

• CHANGES TO THIS PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. Such changes will take effect immediately upon their posting on the site. You should therefore review this policy on a regular basis to ensure that you are aware of the up to date version from time to time. Where we consider appropriate we will also notify you by e-mail.

• HOW TO CONTACT US

For the processing activities specified in this privacy policy, Lyly Magic Comb Limited is the “controller” in terms of the GDPR. Questions, comments or requests concerning this privacy policy are very welcomed and should be addressed to us at: lylymagiccomb@gmail.com.